FAQs

***BRIDAL AND BRIDESMAID DRESSES POLICY***

Q:  How long should I order in advance?

It takes us about 4-6 weeks for us to make and ship the dress you order on Amy'sBridalShop, so please kindly make an order about 4-6 weeks in advance to make sure you receive your dress on time. Please place your order as far in advance as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

Q:When will I receive my items after I place an order?

Wedding and Bridesmaid Dresses: It will take 4-6 weeks.

Custom wedding dresses take 6-8 weeks.

Delivery Time: 3-8 Working Days based on the shipping company (AUS POST,DHL, TNT, etc) standard.

Q: How do I decide what size to order?

Please view our Size Chart first to select your size to order, you can also provide your measurements as all wedding dress and bridesmaid dress are custom ordered.

Q: On what condition I can return a dress?

We do not support returns on wedding dresses unless we did not make the dress according to your color and measurements (if applicable). All wedding and bridesmaid dresses are made to order and all sales are final.  If you need help with sizing please contact us before ordering.  

Q: Can I cancel the order?

After we received your payment, we will make your dress immediately to ensure delivery of the dress on time. We are unable to cancel your order after payment.  

Q: Can I send the dress back and get a full refund if the size, color and style is not the one I ordered?

If we ship the wrong style and colour, please contact us within 7 days. We will solve any issue associated with your order. 

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